At Kidoora.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns Eligibility

You may request a return under the following conditions:

  • Return request must be made within 7 days of receiving the product
  • The product must be unused, unopened, and in its original condition
  • All original packaging and accessories must be included
  • Proof of purchase (order ID or invoice) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, opened, or damaged products
  • Products damaged due to misuse or improper handling
  • Clearance, discounted, or promotional items
  • Personal care, beauty, or hygiene products if opened

3. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos.
After verification, we will arrange a replacement or refund based on availability.

4. Refund Process

Once the returned product is received and inspected:

  • You will be notified about the approval status
  • Approved refunds will be processed to the original payment method
  • Refund processing may take 7–10 business days

5. Return Shipping

  • Customers are responsible for return shipping costs
  • If the return is due to our error (wrong or defective product), Kidoora.shop will cover the return shipping cost

6. Order Cancellation

  • Orders can be canceled before shipping
  • Once shipped, orders cannot be canceled and must follow the return process

7. Exchange Policy

  • Exchanges are subject to product availability
  • Exchange requests must meet the same conditions as returns

8. Contact Information

For any questions regarding refunds or returns, please contact us:

Email: info@kidoora.shop
Website: https://kidoora.shop